Privacy Policy

At h999, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect the personal information you provide when you register an account, place bets, use our payment services, or browse our platform. By accessing or using h999, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.

This policy applies to all users of h999 who are residents of Bangladesh and other jurisdictions where the platform is accessible. We are committed to handling your data responsibly and in accordance with applicable data protection principles.

1. Information We Collect

When you register and use h999, we collect several categories of personal information to provide you with a secure, personalised, and fully functional gaming and betting experience. The types of information we collect include:

• Identity information: your full name, date of birth, and a copy of a government-issued ID where required for account verification.
• Contact information: your mobile phone number and email address, used for account communication, deposit/withdrawal notifications, and support correspondence.
• Financial information: transaction history including deposits and withdrawals made through bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Full payment credentials are never stored on our servers.
• Usage data: your betting history, game preferences, session durations, pages visited, device type, browser type, IP address, and approximate geographic location.
• Communications: messages you send to our customer support team via email or chat, including feedback, complaints, and account queries.

We collect this information directly from you at registration, automatically through your use of the platform, and occasionally from third-party verification partners where required by our responsible gaming obligations.

2. How We Use Your Information

The personal information we collect is used exclusively to operate, maintain, and improve h999 services. Specifically, we use your data for the following purposes:

• Account creation and management: to set up, verify, and maintain your h999 player account, including identity verification checks required for responsible gaming compliance.
• Payment processing: to process your deposits and withdrawals securely through bKash, Nagad, Rocket, and other supported payment methods, and to detect and prevent fraudulent transactions.
• Customer support: to respond to your questions, complaints, and account-related requests promptly and effectively via our support channels.
• Personalisation and platform improvement: to understand how you use h999 so we can improve game recommendations, bonus offers, and the overall user experience for Bangladesh-based players.
• Legal and regulatory compliance: to fulfil our obligations under applicable laws, including responding to lawful requests from government or regulatory authorities.
• Responsible gaming monitoring: to identify patterns that may indicate problem gambling behaviour and, where appropriate, to offer self-exclusion tools, deposit limits, or time-out features in line with responsible gaming standards.

3. Sharing Your Information

h999 does not sell or rent your personal information to any third party. We may, however, share limited and necessary information with trusted partners under strict confidentiality obligations, specifically in the following circumstances:

• Payment processors and financial partners: to complete deposit and withdrawal transactions. These partners are contractually bound to use your data only for payment-related purposes.
• Identity verification and KYC service providers: to confirm your age and identity as required under our responsible gaming and anti-fraud policies. KYC providers are prohibited from using your data for any other purpose.
• Legal and regulatory authorities: where we are required by law to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of h999, our users, or the public.

In all cases, information shared with third parties is limited to what is strictly necessary for the stated purpose. We require all third parties to maintain appropriate security measures and to treat your data with the same level of care we apply internally.

4. Payment Data & Financial Privacy

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the transaction is handled through secure, encrypted payment gateways. h999 retains records of transaction amounts, dates, and reference numbers for accounting, dispute resolution, and regulatory purposes — but we do not store your full mobile banking PIN, card number, or CVV on our servers.

All financial data is encrypted both in transit and at rest. If you believe there has been any unauthorised transaction on your account, contact our support team immediately at [email protected] so we can investigate and take appropriate action.

5. Cookies & Tracking Technologies

h999 uses cookies, web beacons, and similar tracking technologies to operate and improve the platform. Cookies are small files stored on your device that help us remember your session, language preferences, and login status so you do not have to re-enter information every time you visit. We also use analytics cookies to understand aggregate usage patterns and improve site performance.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on h999, such as maintaining your login session or remembering your game preferences. We do not use cookies to track your activity on other websites or to serve personalised advertisements.

6. Data Retention

We retain your personal data for as long as your h999 account remains active or as long as is necessary to provide you with our services. After account closure, we may retain certain records (such as transaction histories and identity verification documents) for a defined period as required by applicable financial regulations and responsible gaming obligations.

Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. If you would like to request early deletion of your account data, please contact our support team in writing with your account details.

7. Your Rights

As a user of h999, you have several rights in relation to your personal data. You may exercise these rights at any time by contacting our support team. Your rights include:

• The right to access: request a copy of the personal data we hold about you.
• The right to correction: request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to deletion: request that we delete your personal data where it is no longer necessary for us to retain it, subject to our legal obligations.
• The right to restrict processing: request that we limit how we use your personal data in certain circumstances, for example while a complaint or dispute is being investigated.
• The right to withdraw consent: where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please write to us at [email protected]. We will acknowledge your request within 3 business days and aim to fully respond within 30 days. We may need to verify your identity before processing certain requests.

8. Security Measures

h999 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our servers, access controls that limit which staff members can access sensitive data, firewalls and intrusion detection systems, and regular security audits.

Despite our best efforts, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your account — such as unrecognised logins, unexpected balance changes, or unauthorised transactions — please contact us immediately at [email protected] so we can take urgent action to protect your account.

9. Children's Privacy

h999 is strictly an adult platform. Our services are intended only for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a person under 21 has registered an account or provided personal information, we will immediately suspend that account and delete the associated data. If you believe that a minor has accessed or used our services, please notify us immediately at [email protected].

10. Changes to This Privacy Policy

h999 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of h999 after any such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any concerns about a specific change, please contact our support team before continuing to use the platform.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way h999 handles your personal data, please contact our Privacy and Support team. We are committed to addressing your enquiries promptly and professionally.

You can reach us by email at [email protected]. Our support team operates 7 days a week and we aim to respond to all privacy-related enquiries within 5 business days. For urgent account security issues, please mark your message as urgent so our team can prioritise your case.